Refund Policy

Our guarantee

If you're not satisfied with Focus Flow Premium, you can request a full refund within 30 days of your original purchase date. This applies to your first paid subscription — monthly or annual — with no questions asked.

How to request a refund

You have two options:

• Self-service through Paddle: visit paddle.net and sign in with the email address you used at checkout. You can view your receipts and request a refund from there.
• Email us: write to support@digikwic.com from your account address with your order number (from the receipt Paddle sent you). We will forward the request to Paddle.com Market Limited and confirm once it's processed.

Focus Flow uses Paddle.com Market Limited (Paddle) as the Merchant of Record. Paddle handles all payment processing and issues refunds back to the original payment method. Refunds typically settle within 5–10 business days depending on your bank or card issuer.

Renewals

After the 30-day window, subscriptions renew automatically and renewal charges are non-refundable by default. You can cancel at any time from paddle.net (or from the "Manage Subscription" link in the Command dashboard) to prevent the next renewal. When you cancel:

• Your Premium access remains active until the end of the current billing period.
• At the end of that period, your account reverts to the free tier — your Ledger and account data are kept intact.

Upgrades and downgrades

Switching between monthly and annual plans (or between tiers) takes effect immediately. Paddle calculates a pro-rated adjustment for the unused time on your previous plan and applies it to the new one, so you are not charged twice for the same period.

Failed payments

If a renewal payment fails, your Premium access is preserved during Paddle's standard retry window while Paddle attempts to charge again. If all retries fail, the subscription is canceled and Premium features are turned off — you can resubscribe at any time without losing your data.

Exceptions

We reserve the right to decline refund requests that show clear signs of abuse — for example, repeated subscribe / refund cycles from the same account, or evidence of fraudulent chargebacks. If you have a genuine billing issue outside the 30-day window, email us anyway; we handle these case-by-case and try to do the right thing.

Questions

Anything unclear? Email support@digikwic.com and we'll help.